More than 20 yearsMulti site logisticsRegulated healthcareAviation operations

01 · Highlights

Proof across people,
precision and safety.

I selected these achievements to show the range of my operating experience.

Multi site distribution

Workforce and dispatch leadership across ten operating locations.

Pharmaceutical accuracy

Zero recorded delivery errors across five years of dispatch work.

Aviation safety

Safety critical ground operations with zero recorded incidents.

Digital operations

Ecommerce systems and current AI assisted production workflows.

02 · Professional profile

Operational range.
Evidence led execution.

I bring a rare combination of workforce leadership, dispatch precision and regulated environment discipline. My career moves from enterprise retail and technology through aviation and pharmaceutical logistics to large scale distribution operations.

My constant is accountability: clear standards, usable reporting, stable service and teams equipped to perform under pressure.

03 · Career impact

Results that can be
examined, not inferred.

I use conservative figures drawn from my master résumé.

50+

Team members

Workforce leadership across multiple distribution locations.

100+

Daily assignments

Trailer assignments coordinated through workforce and dispatch systems.

~200

Daily orders

Medication and IV orders in a Health Canada licensed operation.

Zero

Delivery errors

Recorded across a five year pharmaceutical dispatch tenure.

04 · Selected experience

Built across scale,
precision and safety.

I give my recent work the greatest weight. My earlier roles establish the depth of my career.

2022 to 2026

Operations Manager · Dispatcher · Recruiter

Drake International, Walmart Canada account

Calgary, Alberta

I led complete workforce operations across three major western Canadian distribution centres and seven additional warehouse sites.

95%+On time service
  • More than 50 team members
  • More than 100 daily trailer assignments
  • More than 95 percent on time service
  • Weekly KPI, labour cost and incident reporting

2016 to 2021

Dispatch Coordinator

Calea Pharmacy, Fresenius Kabi Canada

Mississauga, Ontario

I coordinated temperature controlled pharmaceutical distribution for hospitals, long term care facilities and community clinics.

20%Faster average delivery time
  • Approximately 200 medication and IV orders daily
  • Zero recorded delivery errors over five years
  • Approximately 20 percent faster average delivery time
  • Health Canada regulated operation

2015 to 2016

Aviation Ground Operations

AeroMag 2000 · Swissport

Toronto Pearson

I worked in safety critical aircraft deicing and high volume passenger operations under carrier and federal procedures.

Zero recorded safety incidents
  • Type I, III and IV fluid applications
  • Zero recorded aviation safety incidents
  • ROC A radio procedures
  • More than 300 passenger interactions during peak shifts

Earlier career

Kohl & Frisch · Best Buy Canada · Bell Canada · Staples Business Depot

05 · Selected stories

01

Workforce retention

31%

I rebuilt the operating entry point.

After the 2022 peak period, I reworked onboarding and training. Voluntary turnover moved from the low forties to approximately 31 percent the following year.

02

Pharmaceutical accuracy

ZEROERRORS

I maintained precision at clinical pace.

I processed approximately 200 medication and IV orders each day while maintaining zero recorded delivery errors across five years.

03

Service continuity

CONTINUOUS

I kept a complex account moving.

My business continuity planning supported uninterrupted service across the documented pandemic operating window.

06 · Regulated operations

Calm execution where the cost of error is real.

My five years in pharmaceutical dispatch and my experience in aircraft ground operations developed my working style, which is grounded in procedure, documentation, communication and traceable accountability.

Health Canada regulated distributionTemperature controlled outbound flowTransport Canada aviation proceduresWHMIS and site safety standards
A black and white editorial portrait of me

07 · Core capabilities

What I bring
to the work.

I group these capabilities around the decisions recruiters and hiring leaders need to make.

01

Operations

  • Multi site operations
  • Workforce planning
  • KPI governance
  • Business continuity
  • Process improvement
02

Logistics

  • Dispatch coordination
  • Distribution
  • Scheduling
  • Route optimization
  • Warehouse operations
03

People

  • Recruitment
  • Onboarding
  • Training
  • Retention
  • Performance management
04

Regulated

  • Health Canada environments
  • Transport Canada procedures
  • WHMIS
  • Cold chain distribution
  • Ramp safety
A full length portrait of me

08 · Leadership philosophy

“Clarity of purpose. Consistency of execution. Development of people.”

I believe strong operations begin with standards people understand, systems they can use and leaders who remain accountable.

09 · Applied capability

Applied digital
operations experience.

Beyond my core operations leadership, I have current hands on experience building and running digital commerce and marketing infrastructure from planning through delivery. My experience includes Shopify store builds, Klaviyo email marketing automation, Google Merchant Center compliance, SEO implementation, structured data, schema markup and AI assisted content production workflows.

I developed this work across live projects in clean beauty ecommerce, financial wellness content and brand infrastructure. It gives me practical capability for ecommerce, marketing operations, digital transformation, freelance and contract project work.

Project references: Ecophoria · VineWallet · RawGreens · LeafDigital

Shopify store buildsKlaviyo automationGoogle Merchant Center complianceSEO and structured dataSchema markupAI assisted content workflows

10 · Public résumé

One clear record
for recruiter review.

I am also qualified for roles in Aviation, Labour, Office, Operations, Remote AI, and Warehouse.

For a résumé tailored to a specific role or industry, please open a professional inquiry.

My public résumé omits personal telephone, residential address and external profile links. It includes only my public email address.

Download Résumé

Education

Aviation Operations Diploma
Seneca College · 2018

Computer Networking and Technical Support Diploma
Seneca College · 2010

IT Support Analysis Certificate
Canadore College · 2008

Credentials

ROC A · WHMIS · First Aid and CPR and AED

PMP · In progress

Recruiter questions

Clear facts for faster review.

What work do I do?
I lead operations involving people, logistics, dispatch, service performance, reporting and regulated procedures.
What are my core skills?
My core skills include operations leadership, workforce planning, logistics, supply chain, dispatch, process improvement, KPI reporting and team development.
What experience do I bring?
I have more than twenty years of experience across distribution, pharmaceutical dispatch, aviation, telecommunications, retail and digital operations.
What regulated experience do I have?
I have worked in Health Canada regulated pharmaceutical operations and Transport Canada aviation environments.
How can a recruiter contact me?
You can contact me through the secure professional inquiry form on this website.

12 · Professional inquiries

Discuss a relevant
professional opportunity.

I am open to opportunities of any kind and any length, including a short term project, a long term contract, a side engagement or full time employment. If you feel I could be a good fit for what you are working on, I would welcome the opportunity to hear from you. Please do not hesitate to reach out.

Open professional inquiry
Full time employmentContractExecutive searchOther professional opportunity

Other professional opportunity includes short term projects, side engagements and contract work. I keep my private contact details off the public site.